Delivery Information

At Coast Home, we are committed to making your delivery experience as smooth and convenient as possible. We work carefully to ensure that your order is processed, handled, and delivered with attention and care.

Delivery Process

Once your order has been placed and confirmed, our team begins preparing your items for shipment. Each product is carefully inspected and packaged to ensure it arrives in excellent condition. Depending on the type of item, delivery may be carried out by our in-house team or a trusted third-party carrier.

For larger items such as furniture, delivery may include placement within your home. Our delivery team will make reasonable efforts to position items in the room of your choice, provided access is safe and unobstructed.

Scheduling Your Delivery

When your order is ready, we will coordinate a delivery schedule with you. You may be contacted to arrange a suitable delivery window. We encourage customers to ensure someone is available to receive the order during the agreed time frame.

If you need to adjust your delivery appointment, please make arrangements in advance. Missed deliveries may require rescheduling.

Preparing for Delivery

To help ensure a successful delivery, please make sure that entryways, hallways, and the designated space are clear and accessible. It is important to measure doorways, staircases, and elevators ahead of time to confirm that your items can be safely moved into your home.

Our delivery team cannot modify or alter products or structures to complete delivery. If an item cannot be delivered due to access limitations, alternative arrangements may be necessary.

Inspection Upon Arrival

We recommend inspecting all items at the time of delivery. Please check for any visible damage or issues before signing to confirm receipt. If there are concerns, note them at the time of delivery so they can be addressed appropriately.

Failed or Refused Deliveries

If a delivery cannot be completed due to customer unavailability or refusal, arrangements may need to be made for redelivery or return. In such cases, additional handling may be required.

Returns and Exchanges

If you are not fully satisfied with your purchase, Coast Home offers return and exchange options in accordance with our policies. Items should be returned in their original condition, and certain restrictions may apply depending on the product type.

Final Notes

Our goal at Coast Home is to provide a reliable and positive delivery experience. We appreciate your cooperation in preparing for delivery and ensuring smooth coordination.

If you have any questions regarding your order or delivery, our team is here to assist you.